Terms & Conditions

Delivery

Digitally delivered products

Upon purchase you will receive a confirmation message on screen to let you know everything was successful.

Within 1 hour you will receive your email receipt and login details for your product. If you do not receive them, please check your spam folder. If you still do not see them after 2 hours of ordering, contact us at customer.service@therawchef.com for assistance.

 

Refunds

Full 30 day money back guarantee.

If any of our products don’t meet with your expectations, we will give you a prompt & courteous refund.

All you need to do is send us an email within 30 days (inclusive) of your purchase date stating that you would like a refund. The email address to contact is customer.service@therawchef.com

In the case of digital product refunds, we will simply issue the refund within 24 hours of the request, Monday to Friday.

 

Instalment Payments

Instalment payments are made on the same day each month until the purchase is paid for in full.

If an instalment payment fails, we will attempt it a total of 3 times. If it’s unsuccessful on the third attempt, we will contact you to make alternative payment arrangements.

The 30 day money back guarantee starts from the date you make the first payment.

 

Classes

Upon purchase you will receive a confirmation message on screen to let you know everything was successful.

Within 1 hour you will receive your email receipt and details of the course, along with the times and exact location. If you do not receive that, please check your spam folder. If you still do not see it after 2 hours of ordering, contact us at customer.service@therawchef.com for assistance.

If, for some reason you booked on a course by mistake, you should email customer.service@therawchef.com within 24 hours of making the booking to be offered a full refund.

Otherwise, if you wish to cancel…

Longer than 4 weeks before the event date: Full refund or transfer to another date is available. Transfer to another person taking your place is also available.

4 weeks before the event date: Due to the nature of the event I cannot offer a refund within 4 weeks of the event. You still have the option of transferring to another date or having someone else take your place.

3 weeks before the event date: Again, due to the nature of the event, no refunds or transfers to another date can be offered. However, you still have the option to let someone else take your place right up to the date of the event.

 

Copyright

All designs, text, graphics and their selection and arrangement on this site are the copyright of Russell James or his content providers. As a visitor to the therawchef.com you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without prior written consent is strictly prohibited.

If you would like to use an article or photo for commercial use, such as your website, blog, printed material, or any other printed or electronic media, please contact us at customer.service@therawchef.com

 

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We do not store credit card details nor do we share customer details with any 3rd parties.

We collect information about you for 3 reasons: firstly, to process your order, second to provide you with the best possible service and third, for internal record keeping.

We absolutely do not pass your details onto any third party.

We will not email you in the future unless you have given us your consent.

If you have signed up for emails from us you have the option to unsubscribe at the bottom of each issue.

If you order from us, the type of information we will collect about you include:

Name

Email

Postal address

This information will be held securely in accordance with our internal security policy and the law.

We do not collect or keep any credit card information. Secure payment processing is dealt with by Paypal and FDMS via Sagepay UK.

Our site is scanned and protected by an SSL certificate from Norton. We believe that they are the leading authority in internet security and provide us and you with the highest level of protection.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at customer.service@therawchef.com. If you find any inaccuracies we will delete or correct it promptly. We will also permanently delete all information we hold for you upon request.

Google:

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

How I use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

I use traffic log cookies to identify which pages are being used. This helps me analyse data about webpage traffic and improve my website in order to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you have any questions/comments about privacy, you should contact us at customer.service@therawchef.com.

 

Affiliate Offers

If you purchase anything through a link on this site or in an email from us, you should assume that we have an affiliate relationship with the company providing the product or service that you purchase, and that we will be paid in some way.  We only recommend products and services of friends that we believe in, both in quality and service.  We recommend that you do your own independent research before purchasing anything.